Profile
About Me
High impact, innovative and highly productive Senior IT Executive having more than 30 years of service delivery and solution innovation experience, developing and leading IT projects and operations including Product Lifecycle, Offering Development and Leadership, Solution Design, Application Development and Applications Management.
Most Recently
Sr. Director, IS Service Management for Tenet Healthcare, providing strategic oversight of IT process and tools for Tenet, their business units and partners. Includes Service Integration and Management (SIAM) services to measure vendor and internal performance against KPI's and Service Level Objectives.
And before that…
Director of Application Services for Optum Ambulatory Services, supporting revenue cycle management and accounting functions for large ambulatory and private practice clients.
And...
Vice President of Product Support for Epsilon’s Digital E-mail Products, serving more than 200 clients, distributing 3.5B emails monthly, and representing more than $50M in annual revenue.
Other Highlights
World Wide Offering Manager for HP’s Application Management Services offering, with a base of 1000+ clients at approximately $4B Total Contract Value.
* Chief architect of the HP’s Next Generation Apps Management pricing model, including Service Catalog, Application Classification, Flexibility Management, & Predictive Pricing components
* Created the internal and client-facing collateral to sell the offering
* Trained the Solution Professionals, Sales Organization, and Account Teams on a global basis
* Trained clients at all levels in multiple industries
* Worked with corporate marketing and analyst firms (Gartner, Forrester, IDC, Nelson Hall) to promote and market the offering
* Maintained leading Apps Outsourcing market positions
Qualifications
Core Competencies
Industry Innovations
Industry Innovations
ServiceNow | IT Service Management | Operations and Systems Leadership | Performance Improvement and Best Practice | Product Management | Sales and Marketing Support | Business Metrics Acumen | Driving Innovative Solutions
Industry Innovations
Industry Innovations
Industry Innovations
On-call Tracking System | Application Management Metrics Portal | On Call Scheduling System | Applications Classification and Predictive Pricing Methodology | Application Value Ratio | HP Next Generation Application Management | Business Service Level Tool | Apps Management Maturity Calculator
Education
Industry Innovations
Education
B.S. Operations and Systems Management - University of South Alabama - Mobile, AL - 1995
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EDS SED Training Program - Southfield, MI - 1998